Return Policy | Chemicals & Raw Materials

Returns

Our policy lasts 7 days. If 7 days have gone by since your order has been received, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must have remained sealed. 

We do not accept returns for Dangerous Goods. If a product being delivered seems damaged by visual inspection, the customer must simply refuse the delivery and contact Ingredient Depot immediately. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 1 business day. 

Exchanges (if applicable)

We only replace products if they are not as described or pictured, differ in any way from COA or MSDS documentation or damaged during delivery.  If customers have issue with any of our products within 7 days of reception, please contact us within the 7 days of reception.

Shipping

To return your product, you should work with Ingredient Depot to get authorization, then for shipping arrangements.

You will be responsible for paying for your own shipping costs for returning your item, unless order was damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.