||Carrier and service
||4 to 10
||3 to 5
|Canada||Free Ground||1 to 7
|Canada||Xpresspost||2 to 3||Yes|
||6 to 12||Yes|
||3 to 6||Yes|
We take pride in shipping accurately and on-time all orders.
Delivery times listed above is carrier information.
Delays may occur, more likely during peak times of the year.
These expectations are in-line with any other website that is transparent.
We ship from our facility within one business day of payment.
Orders on a pallet requires 1 to 2 business days for preparation.
Customers receive a confirmation email with order and shipment details.
When ready to ship, the tracking number and invoice follow by email.
・Glass bottles or plastic jars
・Pails of all sizes
・Bags of all sizes
・Boxes or drums of all sizes
Automatic emails are sent with progression of shipment, also included is the link to track your order.
Our delivery and accuracy guarantee lasts seven days.
A return or refund is eligible if an order is undelivered or damaged during transit.
Our seven days warranty does not cover formulations or formulators and laboratory results.
It is the customer's responsibility to supply accurate shipping information when placing an order on our website. If a product delivered looks damaged by visual inspection, the customer must refuse the delivery and contact Ingredient Depot Inc. at the time of delivery.
International customers are welcome.
Import duties, taxes, or any additional charges are not included in the item price or shipping cost.
If a product is refused or returned, a refund of the purchase price excluding shipping costs both ways will be made after the returned parcel is received in the same condition. In some cases it can take up to eight weeks.
By purchasing our products customers agree not to hold Ingredient Depot Inc. responsible for customs delays or refused clearance of a shipment.