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FAQs about orders COVID-19 virus (Coronavirus)

We have setup an information page for all our customers. Please click here for the latest update.

Cost, Delivery times and shipping information

Country
Carrier and service
Business days
Tracking
Canada
Free Ground
1 to 7
Yes
Canada Free LTL Freight 1 to 8 🔗 Contact us
Canada
Xpresspost
1 to 3
Yes
Canada
UPS Express (overnight)
1 to 2
Yes
Unites States Tracked Packet
4 to 12
Yes
United States
Expedited
4 to 10
Yes
United States Xpresspost 3 to 7 Yes
International Tracked Packet
6 to 12 Yes
International Xpresspost
4 to 10 Yes

Can I follow the shipment?

Automatic emails are sent with progression of shipment, also included is the link to track your order.

How long will it take to receive my order?

We take pride in shipping accurately and on-time all orders.

Delivery times listed above is carrier information.

Delays may occur, more likely during peak times of the year.

These expectations are in-line with any other website that is transparent.

What to expect after placing your order

We ship from our Canadian facility within 1 to 2 business days of payment.

Orders on a pallet requires 1 to 2 business days for preparation.

Customers receive a confirmation email with order and shipment details.

When ready to ship, the tracking number and invoice follow by email.

FREE shipping Canada Wide

・Glass bottles or plastic jars

・Pails of all sizes

・Bags of all sizes

・Boxes or drums of all sizes

LTL Freight shipping Canada wide - Surcharge may be applicable

・ Pails or jugs on a pallet

・ Plastic or metal drums

・ Totes (IBC) totes

・ Dangerous Goods

About shipping chemicals

Chemical orders ship exclusively to Canadian customers.

Chemicals combined with regular products (non-chemicals) require separate orders.

Disclaimer for International Orders

International customers are welcome.

Import duties, taxes, or any additional charges are not included in the item price or shipping cost.

If a product is refused or returned, a refund of the purchase price excluding shipping costs both ways will be made after the returned parcel is received in the same condition.

By purchasing our products customers agree not to hold Ingredient Depot Inc. responsible for customs delays or refused clearance of a shipment.

REFUNDS & RETURNS: Our limited guarantee lasts seven days

Our seven days warranty does not cover product performance, product formulations, or formulators and laboratory results.

If an order is undelivered by the carrier, damaged during transit, or if the wrong product was shipped, then a return or refund is applicable.

If seven days have gone by since your order has been received, unfortunately, we can’t offer a refund or exchange.

We do not accept returns for Dangerous Goods.

DAMAGED PRODUCT DURING DELIVERY

The customer must refuse the delivery at the time of delivery.

If a product being delivered seems damaged by visual inspection, the customer must simply refuse the delivery and contact us immediately.

ACCURACY OF SHIPPING INFORMATION

It is the customer's responsibility to supply accurate shipping information when placing an order.

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