Updated: March 28th, 2022
Can I get a CofA with lot number for a sealed bag, box or drum?
When requested for your purchase, our compliance team will issue a CofA document that includes the lot number. Please send your CofA request by visiting the document request link. Please include your compliance email address so our team can get back to you if needed.
How do we repackage products in bottles, jars, jugs or pails?
Can I get a CofA with lot number for a bottle, jar, jug or pail?
When your compliance team needs a lot number on the CofA for a bottle, jar, jug or pail, our compliance team will add a legal statement indicating the product was repackaged but not recertified or retested.
Do we recertify/retest bottles, jars, jugs or pails?
We do not recertify or retest after repackaging bottles, jars, jugs or pails. Products in bottles, jars, jugs and pails are labelled and shipped as bulk chemicals and not for personal consumption.
Certification and testing
External laboratory testing after repackaging bottles, jars, jugs and pails is available for a fee. Please contact us with your testing requirements; we will provide you with a quotation within 24-48 hours.
Chemicals in drums or on a pallet
We only deliver chemicals in drums or on a pallet to the company's official business address. If you have questions regarding purchasing chemicals, please contact us.
Some chemicals, ingredients, raw materials are only for industry-related companies. (beverage, cosmetic, food, manufacturing, pharmaceutical, etc.) These requirements are in place to protect the public, either because handling the material requires specialized equipment, prevents abuse, or is required to adhere to local or federal laws specific to the country of the shipping address. We only ship to the company name on the corporate registration when this measure is applicable. At the moment we only serve customers located in North America.
✅ Business accounts
Upon placing an order, please review your email account for a detailed step-by-step of the requirements. Our compliance team is available to walk you through these one-time steps. If you have compliance questions or need help, please contact email@example.com.
Please read our complete shipping policy.
Please note these are estimated shipping times based on carrier information.
Ingredient Depot or shipping carriers do not guarantee delivery times.
CANADA (TRACKING INCLUDED)
・Free Ground: 2 to 8 business days
・Express: 2 to 4 business days
・Priority: 2 to 4 business days
・UPS Express: 1 to 3 business days
・HAZMAT: 2 to 14 business days
・LTL Freight: 2 to 14 business days (no live tracking)
UNITED STATES (TRACKING INCLUDED)
・Free Ground: 8 to 17 business days
・Expedited: 4 to 19 business days
・Express: 3 to 12 business days
Processing of orders and printing shipping labels: No delays 1 to 2 business days.
Our order processing and shipping times are quicker than average. Some shipments may experience unforeseen delays, more likely during peak times of the year. Ingredient Depot and our shipping partners do not guarantee shipping times. Express shipping options are not guaranteed overnight; they are simply the quickest option possible.
Please read our complete returns policy
We offer a seven-day replacement guarantee that applies only to the accuracy of our orders. We do not accept returns or exchanges unless the wrong products are shipped. Ingredient Depot Inc. sales are final.